Terms and Conditions

IN SHORT

  • Ships from France

  • Free world wide shipping from 200 €

  • 14 days return policy

    Last updated: 18 September 2015

The Parties

The seller is L-L-B, Company Register no : 804.154.607.00019, 71-73 rue des Rotondes, 21000 Dijon, +33 (0)6 58 42 23 94, sales@LLBfashion.com, hereinafter referred to as “L-L-B”, “LLBfashion.com”, “we” or “us”.

The buyer is any person wishing to carry out a purchase or order on the web site LLBfashion.com, hereinafter referred to as “the Customer” or “you”.

Object

The present Terms and Conditions govern the rights and obligations of the Parties resulting from the online sale of the products offered on www.LLBfashion.com, hereinafter referred to as “LLBfashion.com”, “the Site” or “the Web Site”. LLBfashion.com offers textile products under the brand name L-L-B, hereinafter referred to as “the Product”, “the Products” or “the Service”.

All orders of a product offered on LLBfashion.com implies the Customer’s acceptance of the general conditions of sale.

Personal information

It is obligatory to provide the nominative information collected during an online sale as this information is necessary for the processing and delivery of orders as well as the establishment of invoices. This information is strictly confidential and will not be shared with third parties, with the exception of any partners of L-L-B. Failure to provide this information will lead to automatic rejection of the order.

In accordance with French law no. 78-17 of 6 January 1978 relating to Information Technology, Files and Civil Liberties, as amended by law on 6 August 2004, the processing of nominative information collected on www.LLBfashion.com is subject to a declaration to the National Commission for Data Protection and Liberties.

We do not keep Payment Card information. This information is treated by our Payment partners. The card number is only retained in the smallest possible delay needed to amend any potential problems with debiting or cancellation and crediting of the Customers card.

The Customer has the right to access, amend, correct and delete any information regarding him. If he considers that the information regarding him does not reflect reality, is incomplete or inaccurate, he can request its correction, updating or deletion, by e-mailing sales@LLBfashion.com.

Cookies

What is a cookie and what is it used for?

When visiting the site, information pertaining to the Customers’ browsing may be recorded in “Cookies” installed on their terminal (computer, tablet, Smartphone).

These cookies are issued by L-L-B in order to facilitate browsing on the Site and allow recognition of Customer browsers when they are connected to the Site.

These cookies are issued in order to:

– establish visitor statistics (number of visits, pages viewed, cancellation of the order process, etc.)

– adapt the presentation of the Site to the display settings of terminals,

– memorise the information entered in forms, manage and secure access to reserved and personal spaces such as the Customer account and manage the Order basket.

L-L-B reserves the right to implant cookies on the Customer’s computer when visiting the Site.

What information is stored in a cookie ?

A cookie does not allow the identification of the Customer but the purpose is to note the prior visit of the Customer on the Site to help L-L-B personalise its services. The informatio stored is/ IP address, chosen web browser, operating system, internet supplier, the source of the visit to the site, sub pages visited and the time and date for the visit.

How to avoid cookies

The Customer may configure settings so that cookies are deactivated and avoid the installation of cookies without his/her express consent on his/her computer.

Any settings implemented by the Customer shall be liable to change Internet browsing and conditions of access to certain services on the Site requiring the use of Cookies.

Ownership of rights

All intellectual property rights, such as trademarks and copyrights at LLBfashion.com remain with L-L-B. Any use of LLBfashion.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of L-L-B.

Terms of Sale

Prices

Prices are indicated in euros, all taxes included ( VAT and other taxes that apply at the time of purchase), if not stated otherswise and exclusive handling and shipping charges.

Final taxes and duties are calculated accordingly to your shipping destination. French VAT will be applied to all EU destinations.

EU destinations are shipped on a DDP (Delivery Duty Paid) basis, it means that all relevant import taxes and duties will be included in the product price.

If a DDU (Delivery Duty Unpaid) destination is selected, the taxes and duties, incl. VAT, are subtracted at the end of the order process. As the recipient, you are liable for all import duties, customs and local sales to which are a subject of debit by the country of destination; payment of these is necessary to release your order from customs on arrival.

All orders are to be payed in euros.

L-L-B reserves the right to modify prices at any moment but the product will be charged on the basis of the price that applies at the time of the order and availability of the wanted product.

The product remain the property of L-L-B untill its payment in full.

The order

The Customer has the possility of ordering from the online catalogue. Upon ordering, the client can choose to create a customer account and will then be able to connect by entering his username and password (specific to LLBfashion.com) at the time of his next order.

All orders imply acceptance of the prices and descriptions of products available for sale. Any objection is stated in the case of an echange and within the guarantees stated below.

The Costumer can modify the content of his cart up until the point of final confirmation.

This final step formalizes the sales contract between L-L-B and the Customer. L-L-B will honour orders received through the Web Site.

L-L-B reserves the right to not register a payment and not confirm the order, especially in the event of problems with provisions or other problems concerning the received order.

The confirmation of the order

Confirmation of the basket constitutes an electronic signature. This signature has the same value between the Parties as a written signature and serves as proof of the completion of the order and the payability of the sums due to fulfil the order.

Following confirmation, a PDF order summary document is sent to the Customer by email to the address indicated by him.

This document serves as conformation of receipt and contains all the elements forming the contract between the Parties.

Payment

Order confirmation implies your obligation to pay the indicated price.

The Customer pays for the order by bank card (carte bleue, Visa, Eurocard/Mastercard/American Express) through the secure payment systems Swipe or Paypal.

The debit of the sum will take effect when the package is handed over to the forwarder.

Conservation and archiving of the transactions

The archiving of order confirmations and invoices is carried out in a reliable and durable format so that it corresponds to a true and durable copy, in accordance to Article 1348 of the French Civil Code.

L-L-B’s computerized records are considered by all parties as proof of communications, orders, payment and transactions between the parties.

Availability

Our products are offered as long as they are visible on LLBfashion.com and within the limitations of stock and to order production capacity.

In case of unavailability of a product after you have placed your order, you will be informed by e-mail. Your order will automatically be canceled and no payment will be taken.

Delivery

Delivery by French postal services: COLLISSIMO LA POSTE. Deliveries over 200€ are free of charge, for orders below, delivery charges are indicated upon ordering. For any additional information concerning delivery, please contact our customer service by e-mail: sales@LLBfashion.com.

Deliveries are made to the address given when ordering within the time-frame given on the product page.

IMPORTANT NOTE: The order will never be sent in several deliveries.

In case of delay of delivery, you will receive un e-mail to inform you.

In accordance with French law, you have the possibility of cancelling your order in cas of delay of delivery, according to the terms and procedures defined by Article L.138-2 of the French Consumer Code. If, meanwhile, you should receive the product, we will reimburse the totality of its cost and the shipping costs, as stated by the terms of Article L.38-3 of the French Consumer Code.

In case of delivery by carrier, L-L-B cannot be held responsible for the delay solely caused by the inavailability of the client after several delivery attempts.

Guarantee

All our products benefit from the legal guarantee system, provided that they have been used in a normal manner and the maintenance advice has been followed.

Article L211-4 of the French Consumer Code

The vendor is required to deliver goods that conform to the contract and is accountable for any lack of conformity existing upon delivery.

It is also responsible for any lack of conformity resulting from the packaging, assembly instructions or installation when it has been made liable for this by the contract or this has been carried out under its responsibility.

Article L211-5 of the French Consumer Code

In order to conform to the contract, the goods must:

  1. Be suitable for the usage normally expected of similar goods, where applicable:
    • correspond to the description provided by the vendor and possess the qualities that the vendor presented to the Customer in the form of a sample or model;
    • present the qualities that a Customer may legitimately expect in view of the public declarations made by the vendor, the producer or its representative, notably in advertising or labelling;
  2. Or present the characteristics defined by common accord between the parties or be suitable for any special usage sought by the Customer and made known to the vendor, which the latter has accepted.

Article L211-12 of the French Consumer Code
Action resulting from defects in conformity lapses after two years from the date of delivery of the article.

Article 1641 of the French Civil Code
The vendor is bound to a guarantee on account of the latent defects of the item sold which render it unfit for the use for which it was intended, or which so impair that use that the Purchaser would not have acquired it, or would have paid a lower price for it, had he been aware of them.

Article 1648 subsection 1 of the French Civil Code
The action resulting from latent defects must be brought by the Purchaser within a two year period following the discovery of the defect.

Right of withdrawal

In accordance with Article L.211-21 of the French Consumer Code, the Customer has fourteen (14) days from the date of receipt of the Product(s) ordered in order to exercise his right of withdrawal, without the need to provide any reasonor pay any penalties.

The Customer will inform L-L-B of his decision to withdraw via a clear, unambiguous declaration, either by e-mail to: sales@LLBfashion.com

Or by mail to:

L-L-B
71-73 rue des Rotondes
21000 Dijon
France

The Customer must return the product(s), at his own expense, in the original packaging and in perfect condition to the same address,without excessive delay, and in any case, at the latest fourteen (14) days after having communicated the decision to withdraw.

Should the aforementioned conditions be fulfilled, L-L-B will reimburse the Customer the full sum of his order, without excessive delay and, in any case, at the latest fourteen (14) days from the date on which the Customer’s withdrawal decision was made known to L-L-B.

L-L-B will proceed with the refund using the same payment method that the Customer used for the initial transaction.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with Article L.211-21-8 of the French Consumer Code, the right to withdrawal is not applicable for:

  • Services that have been rendered to completion before the end of the time limit of the withdrawal and the execution of which have started after the express prior agreement of the consumer and his express renunciation of his right to withdrawal.
  • The delivery of goods manufactured to the consumers specification or distinctly customized.
  • The delivery of goods that have been unsealed by the consumer after delivery and that cannot be sent back for on the grounds of hygene or protection of health.

Responsability and force majeure

We do our best to ensure that information, descriptions and prices are correct. However, L-L-B is not responsible for the total or partial non-fulfilment of its obligations regarding the present contract, if this non-fulfilment is caused either by an unpredictable and insurmountable event caused by a thir party or by a case of force majeure, recognised as such by law.

Likewise, L-L-B can not be held responsible for inconveniences or damages caused by the use of the World Wide Web, i.e. service breakdown, an external intrusion or the présence of computer viruses.

The offered products comply with French legislation. L-L-B is not responsible in the case of non-compliance with the legislation in the country of delivery. It is your responsability to verify with local authorities the possibilities of import and use of the Products that you wish to order.

An addition, L-L-B is not responsible for damages caused by a non-conform use of the Product.

Applicable law – Competent jurisdictions

The present general conditions of sale and the contractual relations between L-L-B and the Customer are subject to French law. In the case of litigation, exclusive authority is attributed to the competent French courts. L-L-B is nonetheless committed to finding an amicable solution before any judicial action.

The Web site and its Terms and Conditions are conform with French law. In no circumstance can L-L-B gurantee the compliance with local legislation that will be applicable once you acces the Site from another country.

Modification of the Terms and Conditions

Given the possible changes of the Site and regulations, L-L-B reserves the right to change the Terms and Conditions at any time.

The new Terms and Conditions will be, as appropriate, made known to the Customer by online modification and will be applicable only to sales completed after the modification.

 

Appendix: Withdrawal form model

(Please complete and send this form only if you wish to withdraw from the contract)

 

To the attention of:

L-L-B
71-73 rue des Rotondes
21000 Dijon
France

 

I/We (*) hereby inform you (*) of my/our (*) withdrawal from the contract regarding the sale of the product(s) below:

 

 

Ordered on:

Received on:

Name of consumer:

Address of consumer:

Date:

 

(*) Delete as applicable

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